Contact RefundHelp
Use this page if you need help with a RefundHelp purchase, payment, download, technical issue or general website question.
Email: [email protected]
When contacting us about a purchase or technical issue, please include:
- the email address used at checkout;
- the approximate date and time of purchase;
- a short description of the issue;
- screenshots if they help explain the problem.
What we can help with
RefundHelp can help with technical and support questions about the website or document pack, including checkout problems, download issues, duplicate payments or problems accessing the paid product.
What we cannot help with
RefundHelp is not a law firm and cannot give legal advice, review your individual legal position, contact a gym or company for you, negotiate on your behalf or guarantee that you will receive a refund, cancellation or any other outcome.
If your issue is serious, urgent, high value, already involves debt collection or court action, or you are unsure about your legal position, consider contacting Citizens Advice, a solicitor or another qualified adviser.
Refund and digital product questions
RefundHelp document packs are digital products generated after payment. Refunds are not normally available once the pack has been generated, accessed or downloaded, except for duplicate payment, technical access issues, failure to provide the product, or where required by law.
RefundHelp does not provide refunds because a gym or company refuses your request, because you do not get the result you wanted, or because you change your mind after accessing the pack.
Please read the Refund Policy and Terms before buying.
Business details
RefundHelp is a trading name used by Michael Connolly, sole trader. Business details and correspondence information are available on the Legal note page.
Response times
We aim to respond to genuine support messages as soon as reasonably possible, but response times can vary. RefundHelp is a self-help document service and does not provide emergency support or urgent legal advice.
Last updated: 30 May 2026