Legal note
RefundHelp provides practical self-help information and document packs for UK consumers dealing with refund, cancellation and unwanted-charge issues. RefundHelp is not a law firm, does not provide legal advice and does not guarantee any particular result.
Business details
Trading name: RefundHelp
Trader: Michael Connolly, sole trader
Business correspondence address:
Office 1786
92 Castle Street
Belfast
Northern Ireland
BT1 1HE
Email: [email protected]
Website: https://refundhelp.co.uk/
What RefundHelp does
RefundHelp sells digital self-help document packs. Customers answer guided questions online and receive generated wording and practical guidance based on the answers they provide.
The Gym Cancellation & Refund Help Pack is designed to help customers put their position clearly in writing when dealing with gym cancellation, refund, Direct Debit or unwanted-payment issues.
What RefundHelp does not do
RefundHelp does not act for customers, contact gyms or companies on their behalf, negotiate disputes, submit complaints, provide legal representation or review an individual legal position.
RefundHelp does not guarantee that a gym, business, bank, card provider or other organisation will agree to a refund, cancellation, chargeback, account correction or any other outcome.
Not legal advice
The information and generated documents provided by RefundHelp are for general self-help purposes only. They are not legal advice and should not be treated as a substitute for advice from a solicitor, Citizens Advice, a regulated adviser or another qualified professional.
Outcomes depend on the customer’s circumstances, the evidence available, the contract terms, the company’s response and any relevant consumer/payment rules.
Customer responsibility
Customers are responsible for checking any generated wording before sending it. Customers should make sure the wording is accurate, remove anything that does not apply, add any missing details and attach only evidence they are comfortable sharing.
Customers should not make false statements, exaggerate their position or send anything they do not believe is accurate.
Digital products and refunds
RefundHelp document packs are digital products generated after payment. Once a digital pack has been accessed, generated or downloaded, refunds may be limited unless there is a technical issue or another valid reason under the applicable policy.
Please read the Refund Policy before buying.
Data and privacy
RefundHelp uses the information customers provide to generate the requested document pack and process the purchase. Please read the Privacy Policy for more information.
Contact
For questions about RefundHelp, a purchase or a technical issue, contact: [email protected].
Last updated: 30 May 2026